Professional Trainer: CX/BPR/Service Design/Hospital

Professional Training Design and Implementation - Optimizing patient and employee experience (P&E Ex) in a hospital (ongoing)

Conception et mise en œuvre de formations professionnelles- Amélioration de l'expérience des patients et des employées (P&E Ex) au sein d'un hopital (en cours)

Mission type: Program Design / Instructional Design / Learning Management Systems / Applied research / Problem Solving / Hospitality touch-points

Date: en cours

This program concerns

Hospital Head of Departments
Hospital Employees ( all types)
Emergency Department Personnel ( all types)

Applied Skills and Competencies

Project management
Problem solving
Service design
Hospitality Skills
Customer Experience Optimization
Change Management

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Type de mission : Conception de programmes / Conception pédagogique / Systèmes de gestion de l'apprentissage / Recherche appliquée / Résolution de problèmes / Hospitality touch-points

Date : en cours

Ce programme concerne

Chefs des services de l'hôpital
Employés hospitaliers (tous types)
Personnel des services d'urgence (tous types)

Aptitudes et compétences appliquées

Project management
Problem solving
Service design
Hospitality Skills
Customer Experience Optimization
Change Management

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